Terms and refunds

Please read this before you buy: how long a program takes, how long you have to change your mind, and how refunds are paid.

What are you buying?

Training programs that an ETERAFIT trainer prepares and reviews from the form and body measurements. Trainers pay a monthly plan and get three program options for each client. People training alone pay once and get one program. Prices are in Toman and listed under Pricing and on For individuals.

When is the program ready?

Counted from the day we receive the completed form:

Plan for 1–5 clients: up to 2 days
Plan for 6–10 clients: up to 4 days
Plan for 11–15 clients: up to 6 days
Plan for 16–20 clients: up to 8 days
Plan for 21–30 clients: up to 10 days
Program or Complete package for yourself: up to 2 days

If the health answers show a doctor needs to clear you for exercise first, the program waits until that clearance arrives.

How long can I cancel?

24 hours after payment.

If you change your mind within the first 24 hours, the full amount is refunded. After 24 hours, payments are not refunded.

How do I ask for a refund?

Within those 24 hours, email support@eterafit.com with:

that you are cancelling and want a refund
the package or plan you bought
the bank card number to pay it to

The money reaches your account within 3 days of your request.

Does a program replace a doctor?

No. ETERAFIT gives estimates and observations, not medical diagnoses. If you have an illness, injury or pain, talk to a doctor before you start training.

What happens to my information?

What we keep, who sees it and when it is deleted is on Data & consent.